We know the secret to understanding any organization and its challenges is figuring out its environment, technology, core business purpose and current culture. That’s why to be a KAYROS consultant has to be able listen with enough knowledge to understand what is going on and what the options are for moving forward. We have to have a suite of different tools in their repertoire to get to the heart of issues. We have to be able to connect with people and lead them through the power of persuasion towards a solution. And we need to be creative and able to design solutions that take advantage of the opportunities that lie within any problem.